I will read the page again so fear not. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Online. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. If you cancel you will only get a 75% refund. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. I booked flexi tickets with BF last year. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . > See our booking terms and conditions *Terms apply. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Three weeks on and I still haven't managed to speak to somebody. This is the version of our website addressed to speakers of English in the United States. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Review tags are currently only available for English language reviews. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Lets see whether you can make amendments to your tickets or not. Find out how we combat fake reviews. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Since 2017. . The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. But that's far from all that's . Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Here's what Brittany Ferriescustomers should know about refunds. Kind regardsAlison. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Flexi 165. The explanation given was totally unacceptable. Call 0330 159 7000. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Decided to try the Roscoff to Plymouth ferry for the very first time. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Is this your brand on Milled? Standard. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. We are currently recruiting more staff to help with this. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. It was a far improvement over it's near sister ship Galicia. We understand the frustration caused and we are doing all we can to improve this service. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Log in to your account and enter your ticket reference number. Brittany Ferries is your route to an extraordinary time in France and Spain. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. These tickets require a 25% deposit at the time of booking. Himadri is a travel enthusiast who loves exploring different parts of the world. Call 0330 159 7000. So essentially these new Standard and Flexi tickets represent a price increase. . Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Would have liked a smoothie or ginger beer. 52,385. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! We look forward to welcoming you on board.. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. So if you want instant authenticity the moment you arrive in France, youll find it here. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) I am not complaining about the crossing or the staff on board. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Then told they were fully booked. May 5, 2020. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. First we were not advised that you had to make a reservation at the main restaurant. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. So down to the self service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. All rights reserved. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Trains to Belfast. Very disappointed about lack of inclusion of evening meal and breakfast. It's just all a little confused (as are the ticket options). Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Some of the add-ons on this site are powered by. Kind regardsLeahBrittany Ferries. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Overall an enjoyable trip and I would recommend Barfleur. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Skip to main content. brittany-ferries.co.uk Say Hola to Spain in 2023. Would you like to go there now or continue browsing Family Traveller UK? No reduction in ferry price because of this. The shop was small but ok. Kind regardsAlison Brittany Ferries. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Kind regardsAlison Brittany Ferries. Tripadvisor performs checks on reviews. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. To cancel your booking please use the Manage my booking facility. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. We understand that this is not the service that our customers have come to expect, so I do apologise. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. 590 amp; ~26cm HS-1 No reduction in ferry price because of this. Full payment is required if booking within 60 days of travel. #3. As always, the food will be great and the company will be awesome. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Verification can help ensure real people write reviews about real companies. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Thank you for posting your comments. JavaScript is disabled. What is the point of a flexi ticket which would have cost . Ouistreham to Portsmouth. Have a Flexi ticket booked for end July and need to amend. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. It goes against our guidelines to offer incentives for reviews. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. We also ensure all reviews are published without moderation. 17,424. direct ferries offer the widest choice of . Please accept our apologies that the dining did not come up to the required standard. View more details. Husband had a cooked lunchtime meal - very impressed. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. Revenue impacts the experiences featured on this page. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! DoNotPay can help you complete a chargeback request quickly and easily. Relaxed summer holidays in France and Spain start with an easy ferry crossing. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. The member of staff dealing with my problem was very good. Brittany Ferries offer different types of tickets to its customers. Aug 10, 2022. By comparison, a journey with Brittany Ferries is absolute bliss. Stop by and enjoy all we have to offer. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Is that right or am I reading it wrong? Global Rank. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Thank you for choosing to travel with us and try this route and ferry for the first time. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Flexi : Free amendments up to 4 hours prior to outward sailing. $767. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. (General Data Protection Regulation). They do nothing, you have to ring and ring and ring, no answer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Prices at bar very reasonable. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. We travelled from Plymouth to Santander, Spain on the Pont Aven. Its deplorable customer service. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Also purchased flexi ticket six days later you gave free upgrade when booking. Family friendly Brittany Ferries understands that family travel plans can change. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. We had a 4 berth cabin for two. Hmm. Estimate Value. We have helped over 300,000 people with their problems. Standard 158. Ferry Portsmouth to Santander. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. FERRY ONLY. . We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Have a Flexi ticket booked for end July and need to amend. Brittany Ferries has a very limited refund policy. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Get inspiration, tips And holiday competitions straight to your inbox! Ferry Portsmouth to Santander. Dear Dean, Thank you for taking the time to write a 4* review. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Slept well on journey - beds very comfortable! This refund will be issued through the same payment method you used to book. Tripadvisor performs checks on reviews. We had a 4 berth cabin for two. 3. It may not display this or other websites correctly. Overall this was a much better Just awful. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. 381. We are currently recruiting more staff to help with this. Kind regardsLeah Brittany Ferries. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? For a better experience, please enable JavaScript in your browser before proceeding. Recommended experiences in and around Portsmouth. I just hope I've got the upgrade to a flexi ticket correct!! For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. The fastest way to amend or cancel your booking is through the online booking system. Next summers best beach holidays begin on Brittany Ferries. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Dear Mark, Thank you for your review. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. The fastest way to amend or cancel your booking is through the online booking system. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. It looks like the link pointing here was faulty. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. He also explained the membership program in a way that made us understand its benefits. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kind regardsAlison. Each ticket has a different price set and provides better comfort. Copyright 2022. Thank you Marcelo!!! read more, Ferry Portsmouth to Santander. Why not credit the original card? Check out what 17,513 people have . However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. We are responding to emails and the current response time is 14 days. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Overall it is a pleasant journey with somebody else doing the driving! Hangry moments are avoided with childrens menus in all restaurants. We have booked a return ferry crossing to Santander on a flexi ticket. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Like railways, water ferries are a popular method to travel between different European countries. Just a suggestion.The bars on your ferries do not serve any craft beer at all. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Useless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. more. Kind regardsLeah Brittany Ferries. Cabins excellent. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . I booked a Standard Ticket allowing 60 days notice of change etc. Carpet wasn't vacuumed. 50% of booking value as cancellation fee. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. I am not complaining about the crossing or the staff on board. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Travel and Tourism. 32.8K. Yes just change it to another date. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Read 1 more review about Brittany Ferries. I liked the updated cost as each section of the booking was completed. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. What a downcome. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. You rock! My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Reviewed 10 May 2022 via mobile. Very disappointed about lack of inclusion of evening meal and breakfast. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. #1. I am sorry that you have not been able to amend your Flexi ticket online. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Rank in 1 month. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Full payment is required if booking within 60 days of travel. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Have been trying to get through for months. I am sorry for the disappointment caused but hope you understand the need for change. The ribs dry and stringy. It hadn't been cleaned. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. If you cancel you will only get a 75% refund. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Brittany Ferries General Ferry Booking Terms and Conditions. In I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. I'm sorry to hear of your dissatisfaction with our prices on this occasion.

How To Cleanse Carnelian, Derby Nightclubs 1990s, Signs Of A Jealous Pastor, How To Cleanse Carnelian, Articles B